Most orders are processed within 1-3 business days. Custom covers on baby books and custom orders take closer to 3-5 days to be processed and shipped. Once your order has been shipped, you will receive an email from us with tracking information.
You will have the option at checkout to choose your shipping speed. Most US orders take 2-5 business days to arrive. International orders can take 1-3 weeks.
Orders over $65 ship for free within the US (some exclusions apply - mugs & clothing).
Please ensure all shipping details are correct before placing your order. Nuts & Bolts Paper Co is not responsible for orders that do not arrive due to incorrect shipping information being provided by customer at checkout. If the order is returned to us, the customer must pay to have the item re-shipped.
Lost or Damaged Items
Occasionally items may be lost or delayed in transit. If this is the case with your order, please contact us immediately. We will attempt to track the package or file a claim for you. If your claim is successful, we will then issue a new product to you in a timely manner. Your patience is appreciated in this situation!
Customers Outside the US
Import duties, taxes, and charges are not included in the item price or shipping cost and are the buyer's responsibility. You should check with any related authority of your country (or the designated country of the order) for any charges required to receive the goods you order from Nuts & Bolts Paper Co. We will not issue any refunds on item(s) returned to us due to unaccepted / undelivered customs charges unless otherwise agreed upon in advance. The customs duties are different for each country, please contact your local customs office for more information.